TRACKS Employment Service Improvement Survey

Complete this survey and get your name entered into a draw for a chance to WIN prizes!!

TRACKS is always looking to better the servies we provide to clients. Any information that you provide us with will be treated as confidential and will not be used outside of TRACKS.

1. Are you a TRACKS Employment Services client?

Are you a TRACKS Employment Services client? Yes

Past Client

2. Please provide us with your age group.

Please provide us with your age group. <15

15-18

19-24

25-29

30-34

35-44

45-55

>55

3. Are you a recipient of any of the following services? Select all that apply.

Are you a recipient of any of the following services? Select all that apply. Ontario Works (OW)

Ontario Disability Support Program (ODSP)

Dependant of OW/ODSP

Full-time Employment

Supported by Spouse/Parent/Guardian

Workplace Safety Insurance Board (WSIB)

Employment Insurance (EI)

No Income

Part-time Employment

Other (please specify)

4. What services did you use/receive?

What services did you use/receive? Use of resource room

Employment counseling

Job placement

Assistance with apprenticeships

Referral to other service

Other (please specify)

5. Were the services that TRACKS provided you helpful? Please tell us about how the staff was able to assist you. Were they:

	Yes	No	N/A
Friendly	*Were the services that TRACKS provided you helpful? Please tell us about how the staff was able to assist you. Were they: Friendly Yes	Friendly No	Friendly N/A
Knowledgeable	Knowledgeable Yes	Knowledgeable No	Knowledgeable N/A
Professional	Professional Yes	Professional No	Professional N/A
Interested in you	Interested in you Yes	Interested in you No	Interested in you N/A

Other (please specify)

6. Please rate the TRACKS building.

	N/A	Unsatisfactory	Satisfactory	Good	Excellent
Convenient Location	*Please rate the TRACKS building. Convenient Location N/A	Convenient Location Unsatisfactory	Convenient Location Satisfactory	Convenient Location Good	Convenient Location Excellent
Convenient Hours	Convenient Hours N/A	Convenient Hours Unsatisfactory	Convenient Hours Satisfactory	Convenient Hours Good	Convenient Hours Excellent
Clean Office	Clean Office N/A	Clean Office Unsatisfactory	Clean Office Satisfactory	Clean Office Good	Clean Office Excellent
Clean Bathrooms	Clean Bathrooms N/A	Clean Bathrooms Unsatisfactory	Clean Bathrooms Satisfactory	Clean Bathrooms Good	Clean Bathrooms Excellent
Staff is Welcoming	Staff is Welcoming N/A	Staff is Welcoming Unsatisfactory	Staff is Welcoming Satisfactory	Staff is Welcoming Good	Staff is Welcoming Excellent
Comfortable and Safe Environment	Comfortable and Safe Environment N/A	Comfortable and Safe Environment Unsatisfactory	Comfortable and Safe Environment Satisfactory	Comfortable and Safe Environment Good	Comfortable and Safe Environment Excellent

7. At TRACKS, we are commited to providing our clients with the best service possible. We are constantly evolving and have an on-going interest in hearing feedback from our clients. Please tell us what would improve TRACKS Employment Services.

At TRACKS, we are commited to providing our clients with the best service possible. We are constantly evolving and have an on-going interest in hearing feedback from our clients. Please tell us what would improve TRACKS Employment Services.

8. How likely are you to recommend the Employment Service to someone looking for similar services as those you received?

How likely are you to recommend the Employment Service to someone looking for similar services as those you received? 1 Strongly not recommend

2 Rather not recommend

3 No general opinion

4 Generally recommend

5 Strongly recommend

9. Please provide us with your name and easiest way to get in touch with you if you WIN a prize.

Please provide us with your name and easiest way to get in touch with you if you WIN a prize. Name
Town
Phone Number
Email

TRACKS Employment Service Improvement
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1. Tracks Employment Services

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1. Tracks Employment Services

TRACKS Employment Service Improvement
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