2013 CUSTOMER SERVICE SURVEY
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1. The Bank of Bennington

 
The Bank of Bennington wants to provide our customers with the best customer service. Please take a few minutes to complete this short survey and tell us if the customer service you receive from us is up to your standards.

The information you provide is valuable in showing us where our services can be improved and where we are doing well. Your responses will be kept in the strictest confidence.

Thank you for your help.
1. When you visit our branch offices, do we greet you in a friendly manner?
2. Do we call you by name?
3. Do we convey knowledge of our products and services?
4. Do we thank you for your business?
5. Are we professional in our appearance and manners?
6. When you call our offices, do we answer your call promptly?
7. Which of the following services do you currently use? (Check all that apply)
8. Which of the following services are you likely to use if they were available at The Bank of Bennington?
9. Would you recommend The Bank of Bennington to a friend or business associate?
10. Your complete satisfaction is important to us. Would you like someone from the bank to contact you?
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