Customer Satisfaction Survey

As you know, Signet North America is fully committed to monitoring the quality of the courses and services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions can be anonymous if you so choose.)

1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your service or training needs	*Please rate the following aspects of our work. Understanding your service or training needs Excellent	Understanding your service or training needs Good	Understanding your service or training needs Adequate	Understanding your service or training needs Poor	Understanding your service or training needs Unacceptable	Understanding your service or training needs N/A
Communicating clearly and effectively with you	Communicating clearly and effectively with you Excellent	Communicating clearly and effectively with you Good	Communicating clearly and effectively with you Adequate	Communicating clearly and effectively with you Poor	Communicating clearly and effectively with you Unacceptable	Communicating clearly and effectively with you N/A
Keeping you informed throughout the process	Keeping you informed throughout the process Excellent	Keeping you informed throughout the process Good	Keeping you informed throughout the process Adequate	Keeping you informed throughout the process Poor	Keeping you informed throughout the process Unacceptable	Keeping you informed throughout the process N/A
Meeting timelines for courses and services	Meeting timelines for courses and services Excellent	Meeting timelines for courses and services Good	Meeting timelines for courses and services Adequate	Meeting timelines for courses and services Poor	Meeting timelines for courses and services Unacceptable	Meeting timelines for courses and services N/A
Working with you and your team for complete customization	Working with you and your team for complete customization Excellent	Working with you and your team for complete customization Good	Working with you and your team for complete customization Adequate	Working with you and your team for complete customization Poor	Working with you and your team for complete customization Unacceptable	Working with you and your team for complete customization N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Responding promptly to concerns	Responding promptly to concerns Excellent	Responding promptly to concerns Good	Responding promptly to concerns Adequate	Responding promptly to concerns Poor	Responding promptly to concerns Unacceptable	Responding promptly to concerns N/A
Meeting overall service and training objectives	Meeting overall service and training objectives Excellent	Meeting overall service and training objectives Good	Meeting overall service and training objectives Adequate	Meeting overall service and training objectives Poor	Meeting overall service and training objectives Unacceptable	Meeting overall service and training objectives N/A

2. Overall, how do you rate the quality of products and services we provide?

Overall, how do you rate the quality of products and services we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. What level of confidence do you have in us to deliver the products and services that you require?

What level of confidence do you have in us to deliver the products and services that you require? Complete

A lot

Some

Little

None

4. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

Unsure

5. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

7. MOST IMPORTANT!

All of our courses have come about as a result of your requests and suggestions, so if there is a specific class or service you would like to see in 2012, please let us know!

MOST IMPORTANT! All of our courses have come about as a result of your requests and suggestions, so if there is a specific class or service you would like to see in 2012, please let us know!

Customer Satisfaction Survey
Cancel this survey >>

How Are We Doing?

1. Please rate the following aspects of our work.

2. Overall, how do you rate the quality of products and services we provide?

3. What level of confidence do you have in us to deliver the products and services that you require?

4. Overall, is our performance ...

5. Based on our performance, how likely is it that you will use us in the future?

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

7. MOST IMPORTANT!

All of our courses have come about as a result of your requests and suggestions, so if there is a specific class or service you would like to see in 2012, please let us know!

Customer Satisfaction SurveyCancel this survey >>

How Are We Doing?

1. Please rate the following aspects of our work.

2. Overall, how do you rate the quality of products and services we provide?

3. What level of confidence do you have in us to deliver the products and services that you require?

4. Overall, is our performance ...

5. Based on our performance, how likely is it that you will use us in the future?

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

7. MOST IMPORTANT! All of our courses have come about as a result of your requests and suggestions, so if there is a specific class or service you would like to see in 2012, please let us know!

Customer Satisfaction Survey
Cancel this survey >>

7. MOST IMPORTANT!

All of our courses have come about as a result of your requests and suggestions, so if there is a specific class or service you would like to see in 2012, please let us know!