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Website satisfaction

 

1. Did you get what you wanted from the site?

Did you get what you wanted from the site?   Got everything I wanted Got most of what I wanted Got some of what I wanted Got none of what I wanted

2. What was the purpose of your visit to the Consumer Council for Water website today?

What was the purpose of your visit to the Consumer Council for Water website today?

3. Please rate the website on the following aspects:

	Very good	Good	Neither good nor poor	Poor	Very poor	Don't know / not applicable
Ease of use	*Please rate the website on the following aspects: Ease of use Very good	Ease of use Good	Ease of use Neither good nor poor	Ease of use Poor	Ease of use Very poor	Ease of use Don't know / not applicable
Attractiveness of design / appearance	Attractiveness of design / appearance Very good	Attractiveness of design / appearance Good	Attractiveness of design / appearance Neither good nor poor	Attractiveness of design / appearance Poor	Attractiveness of design / appearance Very poor	Attractiveness of design / appearance Don't know / not applicable
Ease of finding information	Ease of finding information Very good	Ease of finding information Good	Ease of finding information Neither good nor poor	Ease of finding information Poor	Ease of finding information Very poor	Ease of finding information Don't know / not applicable
Information was clear and easy to understand	Information was clear and easy to understand Very good	Information was clear and easy to understand Good	Information was clear and easy to understand Neither good nor poor	Information was clear and easy to understand Poor	Information was clear and easy to understand Very poor	Information was clear and easy to understand Don't know / not applicable
Accurate and up-to-date information	Accurate and up-to-date information Very good	Accurate and up-to-date information Good	Accurate and up-to-date information Neither good nor poor	Accurate and up-to-date information Poor	Accurate and up-to-date information Very poor	Accurate and up-to-date information Don't know / not applicable
Usefulness of site search	Usefulness of site search Very good	Usefulness of site search Good	Usefulness of site search Neither good nor poor	Usefulness of site search Poor	Usefulness of site search Very poor	Usefulness of site search Don't know / not applicable

4. How satisfied overall are you with your visit to the Consumer Council for Water website today?

How satisfied overall are you with your visit to the Consumer Council for Water website today?   Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Don't know

5. How likely are you to recommend this website to a friend, colleague or family member?

How likely are you to recommend this website to a friend, colleague or family member?   Definitely Probably Not sure Probably not Definitely not

6. How often do you use the internet?

How often do you use the internet?   Everyday Every two or three days About once a week About once a fortnight

About once a month Less often Don't know / other

7. To help us analyse your feedback could you tell us whether you are:

To help us analyse your feedback could you tell us whether you are:   Male Female Prefer not to say

8. What age group do you belong to?

What age group do you belong to?   Under 16 years 16 - 25 26 - 45 46 - 66 Over 65 Prefer not to say

9. Do you have any longterm condition which limits your daily activities or the work you can do, including any issue due to old age?

Do you have any longterm condition which limits your daily activities or the work you can do, including any issue due to old age?   Yes No Prefer not to say