Customer Satisfaction Survey
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Customer Satisfaction Survey

1. Please rate our performance on providing quality parts and service.

	1- Needs Improvement	2- Below Average	3- Average	4- Above Average	5- Excellent	N/A
Part Quality	*Please rate our performance on providing quality parts and service. Part Quality 1- Needs Improvement	Part Quality 2- Below Average	Part Quality 3- Average	Part Quality 4- Above Average	Part Quality 5- Excellent	Part Quality N/A
Responsiveness to Quality Problems	Responsiveness to Quality Problems 1- Needs Improvement	Responsiveness to Quality Problems 2- Below Average	Responsiveness to Quality Problems 3- Average	Responsiveness to Quality Problems 4- Above Average	Responsiveness to Quality Problems 5- Excellent	Responsiveness to Quality Problems N/A
Effectiveness of Corrective Action	Effectiveness of Corrective Action 1- Needs Improvement	Effectiveness of Corrective Action 2- Below Average	Effectiveness of Corrective Action 3- Average	Effectiveness of Corrective Action 4- Above Average	Effectiveness of Corrective Action 5- Excellent	Effectiveness of Corrective Action N/A

2. Please rate our performance on delivery.

	1- Needs Improvement	2- Below Average	3- Average	4- Above Average	5- Excellent	N/A
Adherence to agreed upon delivery schedules	*Please rate our performance on delivery. Adherence to agreed upon delivery schedules 1- Needs Improvement	Adherence to agreed upon delivery schedules 2- Below Average	Adherence to agreed upon delivery schedules 3- Average	Adherence to agreed upon delivery schedules 4- Above Average	Adherence to agreed upon delivery schedules 5- Excellent	Adherence to agreed upon delivery schedules N/A
Adherence to agreed upon quantities	Adherence to agreed upon quantities 1- Needs Improvement	Adherence to agreed upon quantities 2- Below Average	Adherence to agreed upon quantities 3- Average	Adherence to agreed upon quantities 4- Above Average	Adherence to agreed upon quantities 5- Excellent	Adherence to agreed upon quantities N/A
Lead time acceptable	Lead time acceptable 1- Needs Improvement	Lead time acceptable 2- Below Average	Lead time acceptable 3- Average	Lead time acceptable 4- Above Average	Lead time acceptable 5- Excellent	Lead time acceptable N/A

3. Please rate our Customer Service

	1- Needs Improvement	2- Below Average	3- Average	4- Above Average	5- Excellent	N/A
Availability of our customer service representative	*Please rate our Customer Service Availability of our customer service representative 1- Needs Improvement	Availability of our customer service representative 2- Below Average	Availability of our customer service representative 3- Average	Availability of our customer service representative 4- Above Average	Availability of our customer service representative 5- Excellent	Availability of our customer service representative N/A
Responsiveness of our customer service representative	Responsiveness of our customer service representative 1- Needs Improvement	Responsiveness of our customer service representative 2- Below Average	Responsiveness of our customer service representative 3- Average	Responsiveness of our customer service representative 4- Above Average	Responsiveness of our customer service representative 5- Excellent	Responsiveness of our customer service representative N/A
Overall degree of cooperation and flexibility	Overall degree of cooperation and flexibility 1- Needs Improvement	Overall degree of cooperation and flexibility 2- Below Average	Overall degree of cooperation and flexibility 3- Average	Overall degree of cooperation and flexibility 4- Above Average	Overall degree of cooperation and flexibility 5- Excellent	Overall degree of cooperation and flexibility N/A
Early warning of problems (Quality and/or delivery)	Early warning of problems (Quality and/or delivery) 1- Needs Improvement	Early warning of problems (Quality and/or delivery) 2- Below Average	Early warning of problems (Quality and/or delivery) 3- Average	Early warning of problems (Quality and/or delivery) 4- Above Average	Early warning of problems (Quality and/or delivery) 5- Excellent	Early warning of problems (Quality and/or delivery) N/A
Timeliness of RFQ responses	Timeliness of RFQ responses 1- Needs Improvement	Timeliness of RFQ responses 2- Below Average	Timeliness of RFQ responses 3- Average	Timeliness of RFQ responses 4- Above Average	Timeliness of RFQ responses 5- Excellent	Timeliness of RFQ responses N/A

4. Please rate our cost performance.

	1- Needs Improvement	2- Below Average	3- Average	4- Above Average	5- Excellent	N/A
Competitive pricing	*Please rate our cost performance. Competitive pricing 1- Needs Improvement	Competitive pricing 2- Below Average	Competitive pricing 3- Average	Competitive pricing 4- Above Average	Competitive pricing 5- Excellent	Competitive pricing N/A
Minimum order value	Minimum order value 1- Needs Improvement	Minimum order value 2- Below Average	Minimum order value 3- Average	Minimum order value 4- Above Average	Minimum order value 5- Excellent	Minimum order value N/A

5. Please rate our performance on your Overall Level of Satisfaction

	1- Needs Improvement	2- Below Average	3- Average	4- Above Average	5- Excellent	N/A
Rating	*Please rate our performance on your Overall Level of Satisfaction Rating 1- Needs Improvement	Rating 2- Below Average	Rating 3- Average	Rating 4- Above Average	Rating 5- Excellent	Rating N/A

6. We welcome any comments or suggestions that you may have.

We welcome any comments or suggestions that you may have.

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