| 1. Contractor: |
|---|
| | answered question | 50 |
|---|
| skipped question | 2 |
|---|
| | Response
Percent | Response
Count |
|---|
| Consolidated Delivery & Logistics | | 0.0% | 0 |
| DHL (formerly Airborne Express) | | 86.0% | 43 |
| Institutional Courier Services | | 10.0% | 5 |
| Quality Transportation | | 4.0% | 2 |
| 2. Contractor Performance |
|---|
| | answered question | 49 |
|---|
| skipped question | 3 |
|---|
| | Fails to Meet Most Requirements (1 Point) | Fails to Meet 1 or 2 Requirements (2 Points) | Meets Requirements (3 Points) | Exceeds Requirements (4 Points) | Outstanding Performance (5 Points) | Rating
Average | Response
Count |
|---|
| Performance to Specifications | 42.9% (21) | 38.8% (19) | 6.1% (3) | 4.1% (2) | 8.2% (4) | 1.96 | 49 |
| Delivery | 46.9% (23) | 30.6% (15) | 12.2% (6) | 2.0% (1) | 8.2% (4) | 1.94 | 49 |
| Invoicing | 53.1% (26) | 12.2% (6) | 22.4% (11) | 4.1% (2) | 8.2% (4) | 2.02 | 49 |
| Customer Service | 53.1% (26) | 26.5% (13) | 8.2% (4) | 2.0% (1) | 10.2% (5) | 1.90 | 49 |
| 3. State Purchasing Performance |
|---|
| | answered question | 49 |
|---|
| skipped question | 3 |
|---|
| | Poor (1 Point) | Needs Improvement (2 Points) | Satisfactory (3 Points) | Good (4 Points) | Excellent (5 Points) | Rating
Average | Response
Count |
|---|
| Pricing | 10.2% (5) | 18.4% (9) | 42.9% (21) | 20.4% (10) | 8.2% (4) | 2.98 | 49 |
| Ease of Use | 24.5% (12) | 20.4% (10) | 36.7% (18) | 10.2% (5) | 8.2% (4) | 2.57 | 49 |
| Product Selection & Quality | 30.6% (15) | 20.4% (10) | 28.6% (14) | 14.3% (7) | 6.1% (3) | 2.45 | 49 |
| Customer Service | 44.9% (22) | 22.4% (11) | 16.3% (8) | 10.2% (5) | 6.1% (3) | 2.10 | 49 |
| 4. Please comment, if any rating is other than "Meets Requirements" or "Satisfactory".
|
|---|
| | answered question | 38 |
|---|
| skipped question | 14 |
|---|
| | Response
Count |
|---|
| | 38 |
| 5. How can this contract be improved? |
|---|
| | answered question | 36 |
|---|
| skipped question | 16 |
|---|
| | Response
Count |
|---|
| | 36 |
Page: Customer Information
| 6. Name: |
|---|
| | answered question | 37 |
|---|
| skipped question | 15 |
|---|
| | Response
Count |
|---|
| | 37 |
| 7. E-Mail: |
|---|
| | answered question | 37 |
|---|
| skipped question | 15 |
|---|
| | Response
Count |
|---|
| | 37 |
| 8. Phone: |
|---|
| | answered question | 37 |
|---|
| skipped question | 15 |
|---|
| | Response
Count |
|---|
| | 37 |
| 9. Agency: |
|---|
| | answered question | 37 |
|---|
| skipped question | 15 |
|---|
| | Response
Count |
|---|
| | 37 |
| 10. Would you like State Purchasing to contact you? |
|---|
| | answered question | 38 |
|---|
| skipped question | 14 |
|---|
| | Response
Percent | Response
Count |
|---|
| Yes | | 44.7% | 17 |
| No | | 55.3% | 21 |