| 1. Contractor: |
|---|
| | answered question | 149 |
|---|
| skipped question | 0 |
|---|
| | Response
Percent | Response
Count |
|---|
| New Horizons Computer Center of Miami | | 12.8% | 19 |
| Tallahassee Community College | | 0.0% | 0 |
| 2. Contractor Performance |
|---|
| | answered question | 149 |
|---|
| skipped question | 0 |
|---|
| | Fails to Meet Most Requirements (1 Point) | Fails to Meet 1 or 2 Requirements (2 Points) | Meets Requirements (3 Points) | Exceeds Requirements (4 Points) | Outstanding Performance (5 Points) | Rating
Average | Response
Count |
|---|
| Performance to Specifications | 5.4% (8) | 9.4% (14) | 23.5% (35) | 28.9% (43) | 32.9% (49) | 3.74 | 149 |
| Delivery | 5.4% (8) | 10.7% (16) | 21.5% (32) | 28.9% (43) | 33.6% (50) | 3.74 | 149 |
| Invoicing | 4.7% (7) | 2.7% (4) | 38.9% (58) | 22.1% (33) | 31.5% (47) | 3.73 | 149 |
| Customer Service | 5.4% (8) | 6.7% (10) | 17.4% (26) | 27.5% (41) | 43.0% (64) | 3.96 | 149 |
| 3. State Purchasing Performance |
|---|
| | answered question | 149 |
|---|
| skipped question | 0 |
|---|
| | Poor (1 Point) | Needs Improvement (2 Points) | Satisfactory (3 Points) | Good (4 Points) | Excellent (5 Points) | Rating
Average | Response
Count |
|---|
| Pricing | 4.7% (7) | 6.0% (9) | 28.2% (42) | 29.5% (44) | 31.5% (47) | 3.77 | 149 |
| Ease of Use | 3.4% (5) | 6.7% (10) | 27.5% (41) | 28.9% (43) | 33.6% (50) | 3.83 | 149 |
| Product Selection & Quality | 8.1% (12) | 8.1% (12) | 22.8% (34) | 26.2% (39) | 34.9% (52) | 3.72 | 149 |
| Customer Service | 4.0% (6) | 5.4% (8) | 24.2% (36) | 24.2% (36) | 42.3% (63) | 3.95 | 149 |
| 4. Please comment, if any rating is other than "Meets Requirements" or "Satisfactory".
|
|---|
| | answered question | 65 |
|---|
| skipped question | 84 |
|---|
| | Response
Count |
|---|
| | 65 |
| 5. How can this contract be improved? |
|---|
| | answered question | 56 |
|---|
| skipped question | 93 |
|---|
| | Response
Count |
|---|
| | 56 |
Page: Customer Information
| 6. Name: |
|---|
| | answered question | 138 |
|---|
| skipped question | 11 |
|---|
| | Response
Count |
|---|
| | 138 |
| 7. E-Mail: |
|---|
| | answered question | 138 |
|---|
| skipped question | 11 |
|---|
| | Response
Count |
|---|
| | 138 |
| 8. Phone: |
|---|
| | answered question | 138 |
|---|
| skipped question | 11 |
|---|
| | Response
Count |
|---|
| | 138 |
| 9. Agency: |
|---|
| | answered question | 138 |
|---|
| skipped question | 11 |
|---|
| | Response
Count |
|---|
| | 138 |
| 10. Would you like State Purchasing to contact you? |
|---|
| | answered question | 138 |
|---|
| skipped question | 11 |
|---|
| | Response
Percent | Response
Count |
|---|
| Yes | | 10.9% | 15 |
| No | | 89.1% | 123 |