| 1. Contractor: |
|---|
| | answered question | 26 |
|---|
| skipped question | 1 |
|---|
| | Response
Percent | Response
Count |
|---|
| Advanced Business Systems | | 0.0% | 0 |
| Business Equipment Solutions Corporation | | 0.0% | 0 |
| Canon USA | | 0.0% | 0 |
| Danka Office Imaging | | 11.5% | 3 |
| IKON Office Solutions | | 7.7% | 2 |
| Imagistics | | 0.0% | 0 |
| Kyocera Mita America | | 7.7% | 2 |
| Konica Minolta Business Solutions -Minolta | | 23.1% | 6 |
| Lanier Worldwide | | 7.7% | 2 |
| Lewis Digital -Konica/ Konica Minolta | | 7.7% | 2 |
| Panasonic Digital Document | | 0.0% | 0 |
| Qualpath | | 11.5% | 3 |
| Ricoh | | 0.0% | 0 |
| Riso | | 0.0% | 0 |
| Savin Corporation | | 0.0% | 0 |
| Sharp | | 7.7% | 2 |
| Standard Duplicating Machines | | 0.0% | 0 |
| Toshiba America | | 7.7% | 2 |
| Xerox | | 7.7% | 2 |
| 2. Contractor Performance |
|---|
| | answered question | 26 |
|---|
| skipped question | 1 |
|---|
| | Fails to Meet Most Requirements (1 Point) | Fails to Meet 1 or 2 Requirements (2 Points) | Meets Requirements (3 Points) | Exceeds Requirements (4 Points) | Outstanding Performance (5 Points) | Rating
Average | Response
Count |
|---|
| Performance to Specifications | 7.7% (2) | 7.7% (2) | 23.1% (6) | 11.5% (3) | 50.0% (13) | 3.88 | 26 |
| Delivery | 3.8% (1) | 7.7% (2) | 23.1% (6) | 26.9% (7) | 38.5% (10) | 3.88 | 26 |
| Invoicing | 11.5% (3) | 3.8% (1) | 23.1% (6) | 15.4% (4) | 46.2% (12) | 3.81 | 26 |
| Customer Service | 11.5% (3) | 3.8% (1) | 15.4% (4) | 19.2% (5) | 50.0% (13) | 3.92 | 26 |
| 3. State Purchasing Performance |
|---|
| | answered question | 26 |
|---|
| skipped question | 1 |
|---|
| | Poor (1 Point) | Needs Improvement (2 Points) | Satisfactory (3 Points) | Good (4 Points) | Excellent (5 Points) | Rating
Average | Response
Count |
|---|
| Pricing | 0.0% (0) | 0.0% (0) | 34.6% (9) | 34.6% (9) | 30.8% (8) | 3.96 | 26 |
| Ease of Use | 7.7% (2) | 0.0% (0) | 23.1% (6) | 38.5% (10) | 30.8% (8) | 3.85 | 26 |
| Product Selection & Quality | 3.8% (1) | 0.0% (0) | 19.2% (5) | 46.2% (12) | 30.8% (8) | 4.00 | 26 |
| Customer Service | 7.7% (2) | 0.0% (0) | 19.2% (5) | 23.1% (6) | 50.0% (13) | 4.08 | 26 |
| 4. Please comment, if any rating is other than "Meets Requirements" or "Satisfactory".
|
|---|
| | answered question | 7 |
|---|
| skipped question | 20 |
|---|
| | Response
Count |
|---|
| | 7 |
| 5. How can this contract be improved? |
|---|
| | answered question | 5 |
|---|
| skipped question | 22 |
|---|
| | Response
Count |
|---|
| | 5 |
Page: Customer Information
| 6. Name: |
|---|
| | answered question | 15 |
|---|
| skipped question | 12 |
|---|
| | Response
Count |
|---|
| | 15 |
| 7. E-Mail: |
|---|
| | answered question | 15 |
|---|
| skipped question | 12 |
|---|
| | Response
Count |
|---|
| | 15 |
| 8. Phone: |
|---|
| | answered question | 15 |
|---|
| skipped question | 12 |
|---|
| | Response
Count |
|---|
| | 15 |
| 9. Agency: |
|---|
| | answered question | 15 |
|---|
| skipped question | 12 |
|---|
| | Response
Count |
|---|
| | 15 |
| 10. Would you like State Purchasing to contact you? |
|---|
| | answered question | 15 |
|---|
| skipped question | 12 |
|---|
| | Response
Percent | Response
Count |
|---|
| Yes | | 26.7% | 4 |
| No | | 73.3% | 11 |