Survey Results

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Page: General

1. Please rate the quality of the following:
	answered question						91
	skipped question						0
	Excellent	Good	Fair	Poor	N/A	Rating Average	Rating Count
Reservation system	70.3% (64)	12.1% (11)	1.1% (1)	1.1% (1)	15.4% (14)	1.21	91
Organization of operation	91.2% (83)	7.7% (7)	0.0% (0)	0.0% (0)	1.1% (1)	1.08	91
Personality & appearance of employees	97.8% (89)	2.2% (2)	0.0% (0)	0.0% (0)	0.0% (0)	1.02	91
Quality of equipment	95.6% (87)	4.4% (4)	0.0% (0)	0.0% (0)	0.0% (0)	1.04	91
Overall service	97.8% (89)	2.2% (2)	0.0% (0)	0.0% (0)	0.0% (0)	1.02	91
Fishing quality	86.8% (79)	13.2% (12)	0.0% (0)	0.0% (0)	0.0% (0)	1.13	91
Concern for safety	94.5% (86)	4.4% (4)	0.0% (0)	0.0% (0)	1.1% (1)	1.04	91

2. Was Orvis represented positively by this operation?
	answered question		91
	skipped question		0
		Response Percent	Response Count
Yes		98.9%	90
No		0.0%	0
N/A		1.1%	1

Page: Orvis representation

3. Please tell us specifically why Orvis was not positively represented by this operation.
	answered question	0
	skipped question	91
		Response Count
		0

Page: Untitled Page

4. Would you recommend this guide to a friend?
	answered question		90
	skipped question		1
		Response Percent	Response Count
Yes		100.0%	90
No		0.0%	0
N/A		0.0%	0

Page: Customer Service II

5. Please tell us specifically what is preventing you from recommending this guide to a friend.
	answered question	2
	skipped question	89
		Response Count
[ShowReplies]		2

Page: Guides

6. What was the name of your personal guide?
	answered question	84
	skipped question	7
		Response Count
[ShowReplies]		84

7. Was an Orvis rod and reel available for your use?
	answered question		87
	skipped question		4
		Response Percent	Response Count
Yes		87.4%	76
No		0.0%	0
I don't know		12.6%	11

8. Please rate your guide on the following criteria:
	answered question						87
	skipped question						4
	Excellent	Good	Fair	Poor	N/A	Rating Average	Rating Count
Knowledge of the water	97.7% (85)	2.3% (2)	0.0% (0)	0.0% (0)	0.0% (0)	1.02	87
Ability to instruct and communicate	98.9% (86)	1.1% (1)	0.0% (0)	0.0% (0)	0.0% (0)	1.01	87
Overall enthusiasm & personality	98.9% (86)	1.1% (1)	0.0% (0)	0.0% (0)	0.0% (0)	1.01	87
Overall professionalism	97.7% (85)	2.3% (2)	0.0% (0)	0.0% (0)	0.0% (0)	1.02	87

9. Please add additional comments about your guide.
	answered question	74
	skipped question	17
		Response Count
[ShowReplies]		74

Page: Summary

10. Billing procedure was:
	answered question		86
	skipped question		5
		Response Percent	Response Count
Clear and understandable		69.8%	60
Acceptable		15.1%	13
Poor		0.0%	0
N/A		15.1%	13

11. Were the quality and portions of meals to your satisfaction? (please be specific)
	answered question	58
	skipped question	33
		Response Count
[ShowReplies]		58

12. Would you return to this guide service?
	answered question		86
	skipped question		5
		Response Percent	Response Count
Yes		100.0%	86
No		0.0%	0
N/A		0.0%	0

13. Please explain what you enjoyed about your trip as well as what could be improved. (please be specific)
	answered question	86
	skipped question	5
		Response Count
[ShowReplies]		86

Page: Contact Submission

14. Please enter your name and address in the space below:
	answered question		76
	skipped question		15
		Response Percent	Response Count
Name [ShowReplies]		100.0%	76
Address 1 [ShowReplies]		86.8%	66
Address 2 [ShowReplies]		7.9%	6
City [ShowReplies]		90.8%	69
State [ShowReplies]		90.8%	69
Zip code [ShowReplies]		89.5%	68

15. Would you like to receive fishing related e-mails from Orvis?
	answered question		86
	skipped question		5
		Response Percent	Response Count
Yes		25.6%	22
No		74.4%	64

Page: Untitled Page

16. Please fill in the e-mail address where you would like to receive Orvis e-mails.
	answered question	82
	skipped question	9
		Response Count
[ShowReplies]		82

17. Please confirm e-mail address.
	answered question	82
	skipped question	9
		Response Count
[ShowReplies]		82