Survey Results

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Page: General Information

1. Your name:
	answered question	34
	skipped question	1
		Response Count
Show replies		34

2. Your email address:
	answered question	34
	skipped question	1
		Response Count
Show replies		34

3. What is your role?
	answered question		35
	skipped question		0
		Response Percent	Response Count
Faculty		2.9%	1
Business Manager		8.6%	3
Business Office Staff		22.9%	8
Central Support Staff		31.4%	11
Research Staff		8.6%	3
Other		25.7%	9

4. Where are you located?
	answered question		35
	skipped question		0
		Response Percent	Response Count
Central Campus		34.3%	12
Science		40.0%	14
Medical School		20.0%	7
Other		5.7%	2

Page: SciQuest Training

5. Did you receive adequate training for SciQuest?
	answered question		33
	skipped question		2
		Response Percent	Response Count
Yes		90.9%	30
Show repliesNo (please explain)		9.1%	3

6. Please provide suggestions for improving training:
	answered question	15
	skipped question	20
		Response Count
Show replies		15

Page: SciQuest Usage

7. Are you currently using SciQuest?
	answered question		33
	skipped question		2
		Response Percent	Response Count
Yes		75.8%	25
Show repliesNo (please explain)		24.2%	8

Page: SciQuest Catalog Searches

8. I am able to quickly and easily find what I am looking for when searching in SciQuest catalogs.
	answered question		28
	skipped question		7
		Response Percent	Response Count
Always		32.1%	9
Mostly		42.9%	12
Sometimes		14.3%	4
Never		10.7%	3

9. I am able to quickly and easily find what I am looking for in SciQuest external supplier catalogs (i.e. Corporate Express, Dell, etc.)
	answered question		25
	skipped question		10
		Response Percent	Response Count
Always		44.0%	11
Mostly		36.0%	9
Sometimes		12.0%	3
Never		8.0%	2

10. How do you usually search for products?
	answered question				28
	skipped question				7
	Always	Mostly	Sometimes	Never	Response Count
By item description	17.4% (4)	39.1% (9)	30.4% (7)	13.0% (3)	23
By SKU	5.9% (1)	23.5% (4)	23.5% (4)	47.1% (8)	17
By category	5.6% (1)	33.3% (6)	33.3% (6)	27.8% (5)	18
By supplier	28.6% (6)	19.0% (4)	38.1% (8)	14.3% (3)	21
Other	0.0% (0)	0.0% (0)	62.5% (5)	37.5% (3)	8

Page: SciQuest Ordering Process

11. Please rate the following with regard to ease of use:
	answered question					27
	skipped question					8
	Easy	Neutral	Difficult	N/A	Rating Average	Response Count
Creating an order	77.8% (21)	11.1% (3)	0.0% (0)	11.1% (3)	1.13	27
Edit charging instructions	51.9% (14)	25.9% (7)	3.7% (1)	18.5% (5)	1.41	27
Edit shipping details	55.6% (15)	25.9% (7)	3.7% (1)	14.8% (4)	1.39	27
Tracking orders	40.7% (11)	40.7% (11)	7.4% (2)	11.1% (3)	1.63	27
Approval process	55.6% (15)	25.9% (7)	0.0% (0)	18.5% (5)	1.32	27

12. Please describe how efficient you feel the following are:
	answered question					27
	skipped question					8
	Fast	Moderate	Slow	N/A	Rating Average	Response Count
Creating an order	70.4% (19)	11.1% (3)	11.1% (3)	7.4% (2)	1.36	27
Changing orders	33.3% (9)	14.8% (4)	11.1% (3)	40.7% (11)	1.63	27
Checking out process	66.7% (18)	14.8% (4)	3.7% (1)	14.8% (4)	1.26	27
Tracking orders	40.7% (11)	25.9% (7)	11.1% (3)	22.2% (6)	1.62	27
Approval process	55.6% (15)	22.2% (6)	0.0% (0)	22.2% (6)	1.29	27

13. Have you received order confirmations?
	answered question		26
	skipped question		9
		Response Percent	Response Count
Yes		73.1%	19
No		26.9%	7

14. Rate the importance of receiving order confirmations:
	answered question		26
	skipped question		9
		Response Percent	Response Count
Important		84.6%	22
Neutral		15.4%	4
Not important		0.0%	0

15. Did you receive your orders in the time frame expected?
	answered question		20
	skipped question		15
		Response Percent	Response Count
Always		60.0%	12
Sometimes		30.0%	6
Never		10.0%	2

16. Have you experienced any item(s) on backorder?
	answered question		24
	skipped question		11
		Response Percent	Response Count
No		70.8%	17
Show repliesYes (please provide supplier names)		29.2%	7

17. Please provide details on any order problems that you encountered:
	answered question	17
	skipped question	18
		Response Count
Show replies		17

Page: SciQuest Suppliers

18. Are your commonly used suppliers in SciQuest?
	answered question		25
	skipped question		10
		Response Percent	Response Count
Always		28.0%	7
Mostly		60.0%	15
Sometimes		0.0%	0
Never		12.0%	3

19. What supplier(s) would you recommend adding to SciQuest?
	answered question	12
	skipped question	23
		Response Count
Show replies		12

Page: Overall Satisfaction

20. Please tell us your overall satisfaction level at this time with SciQuest:
	answered question		27
	skipped question		8
		Response Percent	Response Count
Satisfied		55.6%	15
Neutral		37.0%	10
Dissatisfied		7.4%	2

21. If you were dissatisfied, please tell us why.
	answered question	3
	skipped question	32
		Response Count
Show replies		3

22. Additional comments:
	answered question	12
	skipped question	23
		Response Count
Show replies		12