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Customer Satisfaction Survey Edit Title

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How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

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1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your business requirements	Please rate the following aspects of our work. Understanding your business requirements Excellent	Good	Adequate	Poor	Unacceptable	N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Good	Adequate	Poor	Unacceptable	N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Good	Adequate	Poor	Unacceptable	N/A
Meeting timescales	Meeting timescales Excellent	Good	Adequate	Poor	Unacceptable	N/A
Working with you and your team	Working with you and your team Excellent	Good	Adequate	Poor	Unacceptable	N/A
Providing value for money	Providing value for money Excellent	Good	Adequate	Poor	Unacceptable	N/A
Responding promptly to problems	Responding promptly to problems Excellent	Good	Adequate	Poor	Unacceptable	N/A
Meeting overall project objectives	Meeting overall project objectives Excellent	Good	Adequate	Poor	Unacceptable	N/A

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6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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How Are We Doing?

1. Please rate the following aspects of our work.

2. Overall, how do you rate the quality of products and services we provide?

3. What level of confidence do you have in us to deliver the products and services that you require?

4. Overall, is our performance ...

5. Based on our performance, how likely is it that you will use us in the future?

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.