Help Center - Tutorials

How Can I Contact Customer Support?

Have a Question? We're Here to Help!

	Support Hours: 24 hours a day Sun-Thurs! 6AM-9PM (PST) Fri and Sat- 365 days a year!
	Response Time: Quick! Seriously, we try to respond within the hour.
	Sales Represtatives: How to contact a billing representative.

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Please try the Help Center search feature to find immediate answers to your questions. The Answers section has 100s of responses providing direct, precise answers to commonly asked questions. See the Tutorials section for step-by-step guides. See our quick Video tour

Can’t find your answer?
	Please use the contact us link, and we’ll get right back with a response. Please check your junk or spam folder, if you do not receive and immediate reply. Plus, you can view and update any submitted question in your account for our response.
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	Have you checked your question history? To check for our response and/or update your questions from within your account, please click the Help Center button and then the My Questions tab to see your question history and our responses.
	If you haven't found your answer after searching under Search Answers, please use the Contact Support link or tab to contact SurveyMonkey customer support. We typically respond within the hour!


How to Contact SurveyMonkey Customer Support
	Please follow these steps to ensure we receive your response:
	Click Contact Support and Ask Your Question Please select the question category and click the Continue to Next Step button. This opens a list of suggested answers. Your question has not been submitted at this point! Click the Help Center topics or links for immediate answers without erasing your initial question. If you don't see your answer, submit your question to our support team by clicking the final submit button. * Note: use the [Browse...] button to attach a file with your quesiton like a document or a screenshot of the error.
	Click [Submit Your Question]to Submit


	See Question Reference Number
	The question reference number displays after your question is submitted. If you don't see the conformation number, your question has not been submitted! * Note: Click the My Questions tab after clicking the Help Center tab to view and update question from within your account.
	My Question History
	Click the question subject to update the question.

	Click Update Question
	To update your original question, please use the update button found under your question.

Support Hours:

SurveyMonkey email technical support is available 24 hours a day Sunday – Thursday and between the hours of 6:00 AM to 7:00 PM Friday and Saturday 8:00 AM to 8:00 PM (PST).

Support is provided 365 days of the year - even during holidays!

Please email your questions and our Monkey Support Team will address your concern within 2 to 4 hours M-F (4 to 6 hours during the weekends and holidays.)

You can also contact support via direct email at Support@SurveyMonkey.com. To contact our support staff by phone, we request that you first submit a help incident for reference.

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Please see our Tutorials