Getting Your Message Past Spam Filters
 SurveyMonkey.com does not permit the sending of spam in any form. We do, however, understand the importance of delivering your Email Invitations to your recipients and have been working to provide additional information and features in the Email Invitation Collector to help you keep your email lists updated - new hard bounce filter! Part of this security is an additional spam filter we've included for large lists and a 25k maximum message delivery cap per account. |
| Please allow extra time for message approval when sending to large email lists (schedule the message a day in advance if possible). These precautions both reduce unsolicited emails (spam!) and help boost your response rate! |
Message Formatting Tips and information about the SPAM button: Next > Sending your message internally? Please see this help topic about formatting organizational spam filters to allow delivery from SurveyMonkey. |
| How this works | | Before we'll send out a large list for the first time, we need the senders to let us know from where they obtained the email addresses and the age of the list. | | Yes, just because you bought a list doesn't mean it's a "good" list or that the respondents have explicitly agreed to take your surveys. If you bought a list from someone advertising travel adventure, etc., there's a good chance people on the list did not opt into taking your survey. |
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Updated Email ListsMajor ISPs add us as possible spammers when we send large blanket emails to addresses that no longer exist. That's why we ask you to confirm your email list is up-to-date before sending your Email Invitation (especially if you are sending to a large recipient list.) Sending lots of bad or invalid email address is a sure sign of spam and can cause spam filters to block all emails sent from SurveyMonkey.com! That would prevent us from sending any messages period. |
| It's our job to provide you with the necessary tools to create, administer, and analyze your survey. Of course, you must get the survey to your recipients to collect responses. That's why we ask that you update your email lists. If the email list is over a year old, there's a good chance that some of the email addresses are no longer valid. This means you'll need to clean up or update the email lits. To do so, you may need to use your email client to send a follow-up message asking for permission to send surveys:"Hey, remember us? Still want emails from us?" |
If you haven't been in contact with the respondents in your email list within the last 6 months or so, chances are extremely high that they've forgotten who you are, let alone signing up for your list and agreeing to take surveys. Instead of sending them a survey invitation, you may want to send a very brief, reminder email asking if they remember opting into your survey list and if they would still like to receive your messages and survey invitations. You'll need to use your email client, not ours, to preform this "double" opt in check. |
Spam Filters do not like too many messages bouncing from a specific domain. Since all of the messages sent via our tool are sent from our domain, out-dated email lists could get us blacklisted. You don't want that. We don't want that! To help, we've added a hard bounce filter to your email lists.
Hard Bounce Filter
The hard bounce filter works in much the same way as the Opt Out filter. If any of your messages bounced because the email address is no longer valid, you will see that email address highlighted in your email list. Email addresses in your list that have hard bounced will be marked as undeliverable email addresses. These email addresses are marked in the Global Address book as invalid email addresses and cannot be added to any other lists. Please see this help topic about receiving bounce back emails in the reply address used to send messages.
How Do I See the Bounce Status?
To see the status of your recipients, click the Edit Recipients button in your Email Invitation Collector or view the status in your Address Book. From the Display menu, select All Bounced Emails to see the Bounced emails. All undeliverable or hard bounced emails are highlighted and marked with an undeliverable or bad address status:
How Can I Remove Bounced Contacts? |
| To delete the bounce back contacts from your list, select Remove Recipients. From the Remove Recipients page, select "Remove All Bounced Email Recipients." (Click the Collector title > Click Edit Recipients > Select Remove Recipients > Chose Recipients to remove from list > Remove Recipients) |
Bounced Emails Globally Removed! We block bounced email addresses from the SurveyMonkey Global Address book - preventing any other subscribers from adding these email addresses to their lists. Should you re-send the message to your list of contacts, the system will not send a message to contacts with a bounce back status. |
| An email address that receives the hard bounce status has been confirmed an invalid email address by the ISP hosting it. *The bounce back status may take a few days before it shows up in your email list. This process is not immediate. |
| | Message Formatting Tips Next > |
| Email Invitation Uses |
The Email Invitation feature is available for you to do just that: invite respondents to take your survey.