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Video and Instructions for Collecting Responses

After designing your survey, you are ready to send it to your audience and collect responses. You'll use a Collector, or survey link, we provide for your survey to collect responses. 

To Create a Collector

Click the Collect icon from the My Surveys page and select the Collector type.

Address Bar image

 All responses for a single survey are stored together, regardless of which Collector 'collects' the responses. This means you may create multiple Collectors for a single survey. All Collectors created for a single survey merge the results - the responses are combined in one summary report under Analyze results.
  

Instructional Video About Collectors

 

Click to watch instructional video!

 

Collector Types

  1. Web Link
  2. Email Invitation
  3. Pop-Up

 arrow.gif Click to watch the Collector in action!

 

The Collector type you create determines the type of link and how you'll administer or send the survey.

 

Which Collector Type Should I Use?

The Collector type you select depends on the method used to administer the survey. To post a link on your website or email the link using your own email client, you will use the Web Link Collector type.

To email or send a unique link to each of your recipients that allows you to track when the recipients start and finish the survey, you will use the Email Invitation Collector. If you would like a survey invitation or the survey to pop-up when possible respondents open a page on your website, you will use the Pop-Up Collector.

Benefits of Using Collectors

Independent collector settings have been developed for each survey in your account to provide unique settings per collector. This allows complete collection control and greater survey analysis.

Collector Settings allow you to control how the link works!

For example, you may have multiple collectors for each survey - one collector collecting anonymous results on your web page that requires a password and another collector tracking information that has been sent in a personalized email to your recipients that does not require a password, but tracks who responded to your survey. Since the collectors are for the same survey, all of the responses will be tabulated together even though you are sending different collectors.

Plus

Why Must I Create a Collector?  

The only way to input responses into the survey and tabulate results is to use the link or Collector provided for the survey. The posted Collector, or survey link, opens the survey to "collect" your results. Multiple Collectors provide simultaneous collection of responses for a single survey from multiple sources or "Collectors." The results from all of the Collectors for the survey merge or display combined in one summary report under the Analyze results for that survey.

Each Survey Has a Collectors Page:

 Collectors Page

 How Do I Create a New Collector?

  arrow.gif Click to watch the Collector in action! 
 

To get started, click the Collect icon from your “My Surveys" page for the survey you’re administering and select a Collector type. You have three collection options:

  1. A direct link to post or send
  2. Use SurveyMonkey's email tool
  3. Create a pop-up for your website
Select Collector Type

one Web Link Icon  Create a link to send in an email message or to place on a webpage -  (Web Link

This Collector type collects anonymous results.  (If you do not change the default settings when creating the link, it will open to the SurveyMonkey landing page or survey redirect when used a second time.)

two     Upload your emails and have us send a survey invitation for you - (Email Invitation)

To Send a survey invitation to an email list you create use the (Email Invitation) Collector. When using the Email Invitation Collector, the link provided can be used only once.

three    Create a popup invitation for your webpage - (Popup Window)

This Collector type collects anonymous results. When creating the pop-up window, you can select for the actual survey to pop-up in a new window, or for an invitation to take the survey to pop-up in a new window when someone opens your webpage. *The code cannot be changed to activate when someone leaves a page on your website.

 

Save Collector Selection

Select the Collector type and click [Next Step >>] to create the Collector and open the Collector administration pages.

The (Web Link) Collector type creates a link for you to send in your own email message or to place on a webpage. Click here for step by step instructions to create the (Web Link) or anonymous Collector.

Please Note!

The survey must be administered via the Collector link. Additionally, it is not possible to collect responses without an Internet connection.

Common Questions Common Questions

Question
Can we embed the survey into our own website? We want to host the survey by ourself so that the respondents don't need to visit SurveyMonkey.com to complete the survey.
 Support Answer
It is possible, for you to "mask" the survey link and make it appear as though it is coming from your company. We do not offer technical support for doing this, but you are welcome to do so.

We host the surveys from our servers; therefore, the domain name 'surveymonkey.com or 'surveymk.com' must be included in the survey link. Further, because this system is not down-loadable software, there is no ready way to 'embed' the survey into another web site or for you to host the survey on your servers or Intranet. When respondents click the survey Collector link that you provide for your survey, it directs them directly to the first page of the survey.

Question

I attempted to do a test survey using my three email accounts, yahoo, gmail and a mail account. I chose the option to paste the link into the outgoing message (Web link). When I opened the emails containing the survey, the following occurred:

1. The link that came to my yahoo account, opened in firefox, needed to be pasted into my browser. I could then take the survey.

2. The link that came to my mail account needed to be pasted into my browser. When I pasted it into the Firefox browser, it launched the landing page. When I pasted into a safari browser, it was ok. I could then take the survey.

3. The link that came to my Gmail account was an active link, but when i clicked on it, it launched the landing page in both Safari and Firefox.

My questions: If two recipients use the same computer, will it be a problem? Why did it launch the landing page?

 Support Answer

Thank you for submitting this question, the Collector Settings do get confusing with the different Collector types and Setting options!

First, the "one response per computer setting" opens the landing page when you try to take the survey from the same computer instead of the survey as explained here: 

Why does the survey link open SurveyMonkey.com or the Monkey Thank You page?

Please change the Collector setting to allow more than one response per respondent or the "multiple response per respondent setting" if respondents will be sharing a computer. (Each browser is like a separate computer because browsers store cookies independently.)

Different email clients "read" HTML coding differently. Please view this help topic for troubleshooting tips:

Why is the link not an active or clickable hyperlink in the respondent's email?