SurveyMonkey.com - The best thing since the opposable thumb!Help Center

How do I upgrade from monthly/quarterly to annual?

To change a monthly or quarterly account to an annual one, click on the My Account tab. This opens the Account Summary page.

If you are in a current and paid subscription period, then the Billing Profile option to Upgrade to Annual Now is active.

  • If there are unpaid invoices, that option is not available.
  • All invoices must be paid and current in order to change to the yearly subscription. 

 

Pro-Rated Charge:

When requesting this option, the subscription is updated immediately. The system automatically pro-rates the current billing payment for the Annual charge.

  • If you have SSL encryption enabled, that additional cost is factored into the pro-rated amount.

 

arrow.gif  Active Monthly Subscription. The current charge of $19.95 is taken into account, so you are charged the remaining balance of $200, which is $180.05.

arrow.gif  Active Quarterly Subscription. The current charge of $59.85 is taken into account, so you are charged $140.15, which is the remaining balance.

 

Step 1:

Click on the [My Account] tab.

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Step 2:

Click the [Account Summary] button to the left side of the page.

 

Step 3:

Click the [Upgrade to Annual Now] button: 

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Step 4:

Confirm to the synopsis of the payment details that open in the next prompt. This explains the pro-rated charge and what you are purchasing.

  • If you have a credit card listed on the account, that card is charged during this process.
  • If a new card is to make this payment, change that card information under the [Billing] button first! 

Once you authorize the charge, the account type is switched to annual and payment is processed immediately.

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